Security and data protection
www.viking.de is a secure site and has the VeriSign seal of approval.
We have taken various precautions to guarantee our customers a high level of security when they use our online service.
Credit card information and personal data
Viking treats your data, such as credit card details, as absolutely confidential. They are saved on a secure server and are not disclosed to any third parties without your prior written authorisation.
All pages that request payment information are routed via a secure server and protected by SSL technology.
The full credit card number will never be shown again after you have entered your card details for the first time. Only the first 4 digits are shown, followed by placeholders. You will also be unable to use the "back" button in your browser.
Secure server (Secure Socket Layers SSL)
The Viking online shop is a secure site. We use SSL (Secure Socket Layer)—the latest encryption technology—to protect your data during payment. Our secure server software encrypts sensitive data that is exchanged between your computer and the Viking website, such as name, address and credit card details. This means third parties are not able to access your data.
As the order processing system at Viking is not directly connected to the Internet, third parties are not able to access your information via the Internet. We ensure that all of your stored data is securely protected against unauthorised access.
Some Internet browsers occasionally have problems with SSL-protected websites. If you are having problems accessing our system via the secure server, you have the option of using our standard server.
Please note that your credit card details are not encrypted if you send them via the standard server. If you have any questions, please email our customer service team.
Data protection declaration
Viking respects and protects the private data of our customers and all visitors to the Viking online shop. Any data needed for business processing is saved and processed, including for advertising purposes, and your name, title and address are passed on to selected businesses if we think that their offers would be of interest to our customers. (Please also note the information here: Collection and general use of information, links to external and branded websites). In accordance with legal regulations, your interests are taken into account during data processing and transfer.
Placing orders and collecting data
At various points in the transaction process, the Viking online shop requests information from website users. For example, we collect and/or request information if:
- Users register or log in to our shop
- An order is placed
- An order status is requested
- Users take part in an online competition or survey
- Payment is made by credit card
- A catalogue is requested
- An email is sent using the online contact form
In these instances, a user may be required to give some or all of the information listed below. We may then use these details to contact the customer should any problems arise in order processing or delivery:
- Your name
- Your email address
- Your shipping address
- Credit card details
- Other contact information
Collection and general use of information, links to external and branded websites
We monitor purchase behaviour in the online shop and collect comprehensive demographic information in order to analyse trends and improve the website. This allows us to not only improve the layout and design, but also to create a website that caters to individual customer requirements. We may work with appropriate third parties to carry out this analysis. We only supply them with the information necessary to complete this analysis. These statistics contain only anonymous data.
This website uses third-party analytics tools, to track page content and click/touch, movement, scroll, and keystroke activity. You can opt-out for Mouseflow at http://www.mouseflow.com/opt-out/
We work with a credit card processing company to issue invoices to customers of our online shop. Depending on the goods or services purchased and where they are being delivered, we may also commission third-party distributors and/or couriers to support us during order fulfilment and delivery. In such cases, we only pass on any information necessary for order processing (e.g. name, address and, if appropriate, payment details).
Furthermore, we only work with reliable third parties who offer exclusive deals to our online shop customers. In such cases, we share our customers' usernames and addresses with these partners to allow them to contact the user regarding the deal or service. We will never share your credit card details and you always have the option to opt out of this service.
We may pass on personal data under special circumstances, such as enforcement of our general terms and conditions or if it is required by law or a legal process, in order to protect the rights and security of our online shop and its users. This includes exchanging information with other businesses when it is for the purpose of reducing fraud and credit risks.
By using our online shop, the user consents to the terms and conditions of use for the website INCLUDING ALL DAMAGE CONDITION RESTRICTIONS as defined in this declaration on "Security and data protection". Furthermore, the user consents to the collection and use of information by Viking, as defined in this declaration on "Security and data protection". We may revise this declaration at any time by updating this publication. By using our online shop, you agree that you are bound to any changes to this declaration from the date on which you use our online shop. You should therefore visit this site regularly to ensure you are aware of our current terms and conditions.
A cookie is a small piece of data stored on a user's hard drive when using a web browser. It contains information about the user that allows us to improve our online shop through personalisation.
Some cookies that we use are deleted after the end of the browser session (session cookies). Other cookies remain on your hard drive and allow us to recognise your browser when you next visit our website.
Your browser can be set up so that you are notified when cookies are set and you can decide each time whether to allow cookies or completely forbid all cookies.
Our online shop can also be used if a user has refused cookies or deactivated the cookie function.
Use of your data
We occasionally send our customers and website users notifications that contain important information about our website and offers. In order to create these notifications, we may combine the information collected on the website with data from third parties for marketing purposes.
We may contact users by email, telephone, post or fax to offer services, information or customer support. Online shop users always have the option to request that we no longer use their online information for purposes other than those directly connected with the online shop, or that they no longer receive advertisements requested online.
For example, there is an "unsubscribe" link in all of our marketing emails that the recipient can use to remove their details from our database. Should a user wish to remove multiple email addresses from our database, they must unsubscribe separately for each individual email address.
Online shop users can update the personal information they have submitted to Viking at any time by logging in to their customer account information on the website and editing the relevant details. Alternatively, send us an email at firstname.lastname@example.org
The terms and conditions stated above apply to websites owned by Viking Deutschland. Viking reserves the right to update these terms and conditions from time to time. They do not establish any contractual rights or other legal rights towards or in favour of any party and they are not intended for this purpose.
Beware of fraudulent emails containing viruses!
We wish to inform you that fraudulent emails are currently in circulation that appear to be sent from us. These emails are likely to contain a virus.
We ask that you do not open these emails, particularly the attachment (.zip file), and do not reply to them. You can use the following criteria to check if an email was sent legitimately from us:
- The sender's address always ends in …@viking.de or…@viking-email.de
- We only send overdue notices by post
- We never use expensive 0900 numbers
- We will never ask for your account log-in details
- We always use official, complete legal information in our emails
The sender of this eCard is solely responsible for its contents. The use of this eCard for the transmission of criminal, derogatory, offensive, discriminatory or otherwise unlawful, political, radical or religious material is prohibited.